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How do I check the shipping status of my order?
To inquire about the status of your order, please click on Track order.
What if I want to return or replace my order after I have received it?
To return or replace your order you should inform us with a valid reason within 72 hours after delivery. You will need to follow the complete process of returns and replace method. To know more about Returns and replace take a brief look at the Exchange & refund policy.
What are your delivery charges?
Tk. 50 inside Dhaka, Tk. 100 Delivery charges all across Bangladesh.
What is delivery time?
Delivery time for Global items is 10-15 days and for in hand items is 4-5 days.
Are delivery times same for all parts of the country?
To inquire about the status of your order, please click on Track Your Order link on website.
How reliable is your delivery service?
We deliver through multiple courier services to make sure you get your parcel safely and on time.
What if my order is lost or damaged?
It is well ensured that your order will not be lost or damaged. However, if such instance takes place, you will receive a full refund on your order. The Patchee takes complete responsibility of such matters.
When will I receive my order?
Please note that orders may take up to 3 full business days to process in our warehouse before shipping. Therefore, orders with standard shipping may take from 3 to 7 business days to arrive and the orders from our Global Collection can take up to 10-15 days. For more information visit our delivery services policy.
Do you have limits on how much product I can order?
There is no limit on that.
How can I update my order?
Once an order has begun processing, we are unable to make any changes to it. This includes updates to shipping information as well as product selections. Please be sure to carefully review your order before submitting it.
How can I cancel an order?
Call customer service immediately at +880 1894767093 or You can also cancel your order from “My Order” if you have created a profile at The thepatchee.com Please note we ship orders as quickly as possible and cannot guarantee cancellation.
Do You Ship Internationally?
Currently we are shipping in Bangladesh only.
What do I do if tracking says my package was delivered, but I never was received it?
Please contact customer service at Landlines +8801894767093.
Why is my order incomplete?
Items missing from your order may have been out of stock. If a product has a price of 0.00 on your final invoice, it was unavailable during order fulfillment and you were not charged for it. Please contact customer service +8801894767093.